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ACCOUNT & DATA DELETION

Your account.
Your next step.

For FitKadam, use the FitKadam deletion instructions below. My BNI requests are handled separately. Cancel any store subscription separately.

FITKADAM · SOANCE INNOVATIONS LLP

Delete your FitKadam account and data

Available from 10 October 2026. You can request deletion even if you have uninstalled FitKadam or cannot sign in. There is no fee to submit a request.

Request deletion by email

  1. Email [email protected] with the subject FitKadam account or data deletion request.
  2. Use your registered email if possible and identify the FitKadam account. Say whether you want the entire account deleted or only specified records.
  3. Review and send the message in your email app. Opening the email link does not send a request or automatically delete anything. We may ask for proportionate account-ownership verification; never send passwords or verification codes.

Prepare a FitKadam deletion email

Delete in the app

Sign in, open Settings, select Delete account, and confirm the permanent deletion. Wait for the success message. If the request fails or the service is unavailable, email support using the steps above.

Data covered

Deleting your account removes the account credentials and profile; account-owned workout history, activities and GPS routes; food, hydration, steps, sleep, recovery and check-in entries; goals, plans, measurements, journal records, coach history and memories; notification tokens and account-linked entitlement records; and uploaded meal/progress photos. It also clears that account's tracking cache on the device making the request. You may request deletion of specific records by email while keeping the account.

Timing and records handled separately

In-app deletion removes active account records when the operation succeeds. For email requests, support confirms verification, completion timing and any applicable retention exceptions in the response. Exported files and caches on other devices are not remotely erased by deleting the current device's cache. Apple/Google billing records, support correspondence and provider backups or security logs may remain for applicable legal, billing, dispute, fraud-prevention or security retention periods. We identify retained categories and applicable periods when handling a verified request. OpenAI AI-response storage is disabled for FitKadam requests; separate provider security retention may still apply.

Cancel subscription renewal separately in Apple or Google subscription settings. Deleting an account or uninstalling the app does not cancel billing. Save anything you need before confirming permanent account deletion.

Read the FitKadam privacy notice for collection, optional permissions and service-provider details. The My BNI request guidance below concerns a separate product.

Draft for business approval — not yet effective. The proposed policy below must be checked and approved by AnyBizHub before publication or payment onboarding. Existing app-store terms continue to govern current store purchases.

Before you request deletion.

  1. Cancel any active renewal.Use the Apple or Google account that made the purchase. Deleting the app or account does not stop store billing.
  2. Save anything you need.Export notes or other information where the app supports it. Once deletion is completed, removed information may not be recoverable.
  3. Tell us what to delete.Write from your registered email where possible. Specify the entire account or particular cloud data, so we can verify the request and its scope.

We may request proportionate verification. Our proposed completion target is 30 calendar days after verification. Where a legal exception or technical limitation applies, we will explain it and any revised timeframe.

Email directly at [email protected] with the subject “My BNI account deletion request”. There is no fee to submit a request.

How to cancel a subscription

Prepare a deletion request.

This opens your installed email app with a message addressed to [email protected]. Review and send it there; the website does not send the message.

What the request can cover

Your app account and associated cloud-held personal information, such as user-created content or profile information, to the extent it is within our control and can lawfully be deleted. Tell us whether your request covers the entire account or specified data.

What may be handled separately

Device-local copies, files you exported, another member’s independently held records, app-store billing records, and information that must be retained for tax, legal, security or dispute reasons. Backups may clear according to their retention cycle.

We will explain any data that must be retained and its applicable basis when responding, where permitted. For the full context, see the privacy policy. A sent email is a request for review, not an automatic deletion or a confirmed subscription cancellation.